Terms and conditions

1 - Price

All our prices are in euros including tax, excluding processing and shipping costs.

2 - Commands

On the internet: www.escoffier.fr
By mail: SANTONS ESCOFFIER – ZI les Paluds – CS 11054 - 13788 Aubagne Cedex
By phone: Monday to Thursday from 8:30 a.m. to 6 p.m.

3 - Approval

The validation of your order implies acceptance of the general conditions of sale.

4 - Availability

We do our best to update our site in real time according to our stocks; however, in the event of exceptional unavailability of one or more products ordered, we will contact you immediately and the corresponding amount will be refunded to you on first request.

5 - Delivery

Your order is processed upon receipt during working days, subject to confirmation of payment (see the “payment” paragraph); it is sent to you by Colissimo with tracking and is generally delivered to you within 48 hours after dispatch for delivery in Metropolitan France, and 15 days in other cases. Shipments are made from Monday to Thursday inclusive during normal periods, from Monday to Friday inclusive at the end of the year.

You can track your order at any time in the "My Account" section using your username and password.

You must inform us of any reservations upon receipt of the package (damaged package, non-compliance, etc.) within 10 days so that an exchange or refund can be made as defined below.

6 - Payment

You can pay for your order:

by credit card via our site secured by Systempay
by bank check (issued by a bank domiciled in France)
Wire Transfer
No cash on delivery is possible.

Your order will be prepared and shipped only upon receipt of your check or bank transfer. If we do not receive your check or bank transfer after 8 days, your order will be automatically cancelled.

7 - Reimbursement

The possible reimbursement in the hypotheses referred to in Articles 5 and 8 will be made by crediting the bank card that made the payment or by bank check in the name of the customer to the address indicated during invoicing.

8 - Right of withdrawal

In accordance with the legal provisions, you have a period of 14 working days from receipt of your order to exercise your right of withdrawal; in this case the return costs remain your responsibility.

Returns must be made in their original condition (including packaging) allowing the remarketing of returned items in new condition.

9 - Security of payments

We are not aware of any cases of fraud resulting from the use of our online store system. The entry of information relating to your credit card is only possible on the secure server of our bank; the information is encrypted and is not stored unencrypted on the Internet.

Our site is secured by SYSTEMPAY and CAISSE D'EPARGNE; it uses cookies, but only to remember the contents of the basket when you add items to it.

10 - Intellectual Property

All texts, comments, photos and illustrations reproduced or represented on the SANTONS ESCOFFIER website are strictly reserved under copyright as well as intellectual and industrial property. As such and in accordance with the legal provisions in force, only use for private use is authorized; any reproduction or total or partial representation of our site or of all or part of the elements appearing on our site is strictly prohibited. 11 – Personal information Your information and personal data are used only to process your orders and remain confidential and for internal use; they can also be used to strengthen and personalize the offers that may be offered to you as a customer of SANTONS ESCOFFIER.

In accordance with the provisions of the law "Informatique et Libertés" of January 6, 1978 amended in 2004, you have a right of access, rectification and opposition to information concerning you. All you have to do is apply online, by phone or by mail.

Copyright © 2023 - Santons Escoffier